IMPORTANT NOTICE: lynneshop.com is the only official LYNNE website. Beware of fake pages.
TERMS & CONDITIONS
GENERAL TERMS
The website www.lynneschop.com includes an electronic store, the online presence of the company B AND F FASHION GROUP S.A., established and operating in accordance with Romanian legislation, with its registered office in the Municipality of Bucharest, Splaiul Unirii no. 108, et. 2, Sector 4, registered at the Trade Registry Office next to the Bucharest Court under no. J40/16927/11/12/2003, unique registration code 15985244.
LYNNE strives to provide a high standard of service to its customers on a daily basis. The online store represents the beginning of a form of communication between the company and its customers. In addition, this store is intended for all Internet users who want not only to receive direct information about the company's products, but also to make a purchase, by remote online ordering, provided that this company has enough stock.
LYNNE pays attention to its customer service, which consistently operates in a responsible manner regarding the conduct of its business, establishing trust between the company and its customers.
These Terms fully comply with Romanian and European legislative provisions; users acknowledge the company's right to modify any provisions of these Terms, to the extent that such modification will not affect the legal obligations of any of the parties.
Website users acknowledge that they have read the Terms & Conditions, agree with them and undertake to comply with them.
We believe that we have an obligation to inform our customers correctly and constantly. For this reason, we would like to make the following topics known regarding the use of our website:
PROTECTION OF PERSONAL DATA
In order to carry out any transaction through the LYNNE store and to place any order for the company's products, you will be required to provide personal data. When you place an order, you will be asked to provide your full name, delivery address, telephone number, email address and, if you choose to use a credit card as your payment method payment, you will be asked to provide your card number, expiration date, and 3-digit security code.
SECURITY
The website www.lynneshop.com uses Eurobank's SSL protocol for online transactions. In this way, all credit card information is encrypted so that it cannot be read or changed while it is being transferred over the Internet.
The Secure Sockets Layer (SSL) protocol is now a global Internet standard for certifying websites to Internet users and encrypting data between Internet users and web servers. An SSL-encrypted communication requires that all information exchanged between a client and a server be encrypted by the sender's software and decoded by the recipient's software; In this way, personal data is protected while it is transferred over the Internet. In addition, all information sent via the SSL protocol is protected by a mechanism that automatically checks whether this data has been modified while being transferred.
THE AUTHORITY RESPONSIBLE FOR THE PROTECTION OF PERSONAL DATA
In accordance with the provisions of Regulation Regulation (EU) no. 679/2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data storage and repealing Directive 95/46/EC (General Data Protection Regulation, GDPR); Law no. 190/2018 regarding measures to implement the Regulation, hereinafter referred to as the General Data Protection Regulation, the National Supervisory Authority for the Processing of Personal Data - is responsible for monitoring the application of the law, in order to protect the fundamental rights and freedoms of natural persons in regarding the processing and in order to facilitate the free movement of personal data within the Union.
ANSPDCP contact details:
https://www.dataprotection.ro/
G-ral Blvd. Gheorghe Magheru 28-30
Sector 1, postal code 010336
Bucharest, Romania+40.318.059.211
SALE OF PRODUCTS
Product features and other details are available online and you can find any related information by following the search guide provided on our sites and clicking on the product name.
ORDERING PRODUCTS AND CONSUMER PROTECTION
Making an order through the e-shop represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer, which is governed by the legal framework of OG no. 34/2014 regarding the rights of consumers in contracts concluded with professionals, as well as for the modification and completion of some normative acts.
You can place an order considered valid in our store, on the condition that you are a legally capable person according to the Civil Code (full exercise capacity begins on the date when the person becomes of age) and you are not under legal guardianship regarding entering into sales contracts. Also, representatives of legal entities can place orders; our company reserves the right to request from supervisors or guardians any additional information regarding orders placed by persons unable to do so.
PROCEDURE FOR PLACING AN ORDER THROUGH THE E-SHOP:
The buyer can place an order on the website, by adding the desired products to the shopping cart, and then complete the order by paying through one of the expressly indicated methods. Once added to the shopping cart, a product is available for purchase as long as there is stock available for it. Adding a product to the shopping cart, in the absence of completing the order, does not entail the registration of an order, implicitly neither the automatic reservation of the product. You must fill in the special form with the necessary data to conclude the distance sales contract.
You must also accept the Terms of Sale Agreement and Terms of Use by clicking the "ACCEPT" button as displayed online for all users of our site. It is important that you must specify a valid phone number and email address. For new customers, it is also possible to confirm the order by phone. If the phone number is not valid, or you repeatedly do not answer our calls, the order will be cancelled.
PAYMENT METHODS:
To facilitate payment for those who want to buy products from our store online store, Lynne offers the following payment methods:
Cash on delivery.
Your products will be shipped by the partner courier company and you will pay the cash amount upon delivery.
Payment with a bank card at the delivery point
Your products will be delivered via the partner courier company to the delivery point of your choice, and payment will be made in full upon pickup.
Online card payment.
When you place your order online on the Lynne website, you opt for online card payment. You will be redirected to the partner payment processor page where after entering the data on the card you will receive an order placement confirmation.
Your order will be sent later with the amount to be paid zero on delivery, being an order paid in advance.
Once you have selected a credit or debit card as a form of payment through the Viva Wallet secure transaction system, you will be redirected to the protected environment of Viva Wallet to complete the transaction. Viva Wallet accepts all credit and debit cards and payment can be processed:
By your credit or debit card in the Viva Wallet environment without creating an account.
Using your existing Viva Wallet account or creating a new one.
Upon completion of the transaction, you will receive a confirmation notification from Viva Wallet and us.
Apple Pay
Make sure you're signed in with your Apple ID, which is only valid in the Safari app. If necessary, enter your billing, delivery, and contact information to confirm payment.
Make sure that you are logged in with your Google account. If necessary, enter your billing, delivery, and contact details to confirm payment.
Klarna - interest-free installments
Buy now, pay later with Klarna
Pay with this payment method, for orders whose value is between 200 and 5,000 Lei and thus divide the payment into 3 interest-free installments. For more information, go to the dedicated page here.
Klarna is currently only available in the following countries: Austria, Belgium, France, Germany, Greece, Ireland, Spain, Italy, the Netherlands, Portugal, Romania and Finland.
Before completing the order, our company informs consumers about the identity and address of the suppliers, the substantial characteristics of the product, the price, quantity, shipping costs, payment method, delivery method, the duration and price of the offer, if any, as well as the right of withdrawal.
When sending the order form, consumers receive online a copy of the order that they can save.
All prices shown in the product lists are in lei (RON) and include VAT; https://www.lynneshop.com/ro reserves the right to change prices without notice to consumers.
METHOD - TIME - DELIVERY COST
We deliver our products through our partner courier company.
The delivery time differs depending on the chosen delivery methos.
Express Home delivery in 1-3 working days – the delivery cost is 49 Lei regardless of the order value.
Standard Home delivery in 4-6 working days. Shipping is free for purchases over 350 lei. For purchases less than 350 lei, the delivery cost is 19 lei.
Delivery to easybox/ Sameday point
Delivery in 4-6 working days – FREE regardless of the order value.
*The estimated delivery time is calculated from the moment the order is processed (the AWB is issued by the courier company).
CONSUMER RIGHTS
WITHDRAWAL
According to the provisions of GEO no. 34/2014 regarding consumer rights in contracts concluded with professionals, as well as for the modification and completion of some normative acts, you have the right to return the order in whole or in part within 14 working days from the date you received it, without having the obligation to inform us about the reason for returning your order.
To exercise your right of withdrawal, you must complete and send us the special return form that you will find here
MODEL WITHDRAWAL FORM FROM A DISTANCE CONTRACT OF SALE (Article 4 of Law 2251/1994)
TO: The company under the name “B&F ANONYMOS VIOMICHANIKI KAI EMPORIKI ETAIRIA ENDYMATON” and the distinctive title “B&F AVEE ENDYMATON”, having its registered office at 10 klm Ethnikis Odou Athinon-Lamias, in Greece (VAT no 094457036, Tax Office FAEE Athinon), trade registry no 003625801000, Τel. 210-2509000, email info@lynneworld.com .
I/We hereby declare and give notice that I/We withdraw from my/our contract of sale of the following goods ordered on ______________ / and received on ___________ (date of receipt of goods that withdraws)
(description of the goods)
……………………………………………………………………………………………………………………………………………….
I/We also hereby warrant and represent that:
Date :………./………../201…..
I/We wish to have the whole amount spent refunded according to the Terms & Conditions of Sales.
I/We wish the money to be credited to my Personal Account at www.lynneshop.com
The undersigned consumer who withdraws and makes the above representations
Name …………….
Address………….
--------------------------------
(Signature)
*Signature of consumer(s) (only if this form is notified on paper)
You could send us the withdrawal form electronically to the email address provided in the order form. You must return the product in the perfect condition in which you received it, i.e. including the special marks (labels) of the product and by confirming that the special marks of the product have not been removed. Returns will only be accepted after receiving the product(s) and checking their condition.
In case of refund of the value of a product - depending on the method you chose to pay and how you returned the product - the payment refund will be completed within 5-8 working days, a maximum of 14 working days from the date of receipt of the product by we. BSB undertakes to bear the return costs, but the customer has the obligation to notify LYNNE of this situation, so that the related procedure can be carried out. When you send a product back to us, our company will receive it within 1-2 working days, if you ship via the partner courier company, making the return using your original order details - and the costs will be borne by LYNNE. If you choose another courier service, we cannot guarantee any delivery time for the products you return to us. Also, delivery costs due to you choosing a different way to return the products than the standard Sameday (where your original order details exist) will be your responsibility and cannot be refunded afterwards. We recommend that you do not initiate the return of your products using other courier companies as you will not be able to recover the cost you will pay to the courier to ship the return to LYNNE.
When we receive the returned product and after quality control, we will immediately process your claim and refund the amount. In an effort to provide the best customer service, LYNNE allows you to submit any complaint online by completing the contact form.
PRODUCT WARRANTY AND AVERAGE DURATION OF USE
The average duration of use of the marketed product coincides with the term of the commercial guarantee, namely 14 calendar days from the date on which the products were received.
CANCELLATION OF AN ORDER
If you want to cancel your order, please contact us by phone on the number displayed on the website or by e-mail using the Contact section.
REPLACEMENT OF A PRODUCT
Replacing one product with another is not possible through the online store. In this case, the unwanted product will be returned for a refund and a new order will be placed with the desired product.
If consumers wish to change the size or color, they should contact the company for details.
RETURN OF PRODUCTS
The product must be in its original packaging and in the same perfect condition in which it was received, including the special marks (labels) of the product.
When you return an order, you must complete and send us the "return form" that you receive by email in electronic format, within the exclusive period of fourteen (14) calendar days from the date on which the order reached you .
In accordance with art. 16 of the Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, for reasons of hygiene and for your safety, our company will not accept the return of some items after they have been unsealed - such as swimwear, leggings, underwear and earrings.
All products returned to the LYNNE storage room go through a meticulous quality control.
For your convenience, we recommend that you carefully check your order upon delivery and the condition of the product received, as well as whether the product package is intact, so as to detect any errors.
If you wish to return the purchased products, you must send the products to be returned to the following address:
SOSEAUA MOARA DOMNEASCA, NR. 8, INCINTA PARC LOGISTIC, HALA V9
DING COMMUNICATIONS
Afumați, Ilfov county
*please mention on awb: LYNNE return
Phone number: 021 7950444
Postal code: 077010
Email: customercarero@lynneshop.com
Miscellaneous
The content, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on https://www.lynneshop.com/ro, all rights obtained in these being reserved for the company meaning directly or indirectly (through licenses for use and/or publication).
The Buyer/User can at any time change their option regarding the agreement given to the Seller for commercial communications containing general and thematic information including information about offers or promotions.
Force majeure: If for reasons of force majeure (unforeseeable event, beyond the control of the parties and which cannot be avoided) we are unable to deliver the products within the stipulated time, we will contact you by email to confirm whether you want the delivery of your order. or not, in the mentioned Conditions. LYNNE will not be responsible for any situation that arises through no fault of its own and will do everything possible to provide the best service.
https://www.lynneshop.com/ro reserves the right to modify or renew the Terms and Conditions. The company undertakes to update this text for any modification or addition to the Terms.
*The newsletter subscription voucher cannot be combined with other discounts.
Applicable law
The distance contract concluded between the Seller and the Buyer via https://www.lynneshop.com/ro is subject to Romanian law. Any disputes arising between the Seller and the Buyer will be resolved amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts.
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