www.lynneshop.com (hereinafter the “Website”), is the website where the e-shop with the brand name lynneshop.com is hosted and which promotes and sells clothes, shoes and accessories. Lynneshop and the Website are owned and legally operated by the Company under the name “B&F ANONYMOS BIOMICHANIKI & EMPORIKI ETAIREIA ENDYMATON” and the distinctive title “B&F ABBE”, having its headquarters in 10th klm. Of the National Motorway Athens – Lamia, Greece (VAT No: 094457036/TAX OFFICE TH’ ATHINON)), with company registration number 003625801000, tel;. 210-2509000, email [email protected] (hereinafter «lynneshop.com» or «lynneshop», or «e-shop», or «Company», «We», «us », ours »).
Before You enter the website, and make use of any of the Services herein, please make sure that You have read, understood and agree with the General Terms. In case You disagree with any of the terms and provision or with the General Terms in total, You should not make use of any of the Services herein, including surfing in the website. In case You need any clarifications regarding the Terms, or You have any inquiries, misunderstandings etc. in relation to the Terms, You can conduct the Customer care Department by any of the ways of communication offered by Us, as You will see in Section Communication of the Website.
In case You disagree partially or in the whole, please do not continue any use of the website, including submission of an order to purchase Products from the e-shop. You acknowledge and agree that any use of the Services herein including the submission of an order in the e-shop, constitutes a confirmation of Your acceptance of the General Terms.
We recommend Your regular visit of the General Terms in order to check for any amendments, since we retain the right at Our sole discretion to amend, delete, add, adjust the General Terms partially or in total, and/or the Policies contained herein and/ or the Services and or the technical characteristics, features and functions of the Website, (herein the “Amendments”), or to proceed to any Amendments imposed by Laws, without Your permission and/or consent or even without any prior notification, however any such Amendment will be within the legal and ethical limits. We undertake to notify You for any Amendments as per above, via the Website and any such Amendments will be in force form the date they are hosted on the Website. It is clarified that the any Amendments do not apply to any Orders that have been submitted to the e-shop or any use of the Services herein prior to their enforcement as per above. In any case You have any inquiries related to the Amendments and or You need any clarifications, please conduct Our Customer Care Department, by any of the ways of communication offered by Us, as You will see in Section Communication of the Website. You acknowledge and agree that any use of the Services herein including the submission of an order in the e-shop, after the coming onto force of any Amendment, constitutes a confirmation of Your acceptance of the General Terms.
It should be noted that any information/clarification with reference to the Terms Our Customer Care departments provides You with, does not supplement or amend any provision of the General Terms, since it is given for the sake of help to Your understanding of the Terms, while the General Terms is and remains the only valid contract between Us.
We retain the right at any time, without any prior right to notify You, and/or any justification, to postpone, terminate, delay any or all the Services provided herein or any and all of the Products in sale in the s-shop.
You are solely responsible for the Use of the Website and the e-shop.
BY ACCEPTING THE GENERAL TERMS, YOU UNCONDITIONALLY DECLARE THAT YOU HAVE THE LEGAL AGE TO ENTER INTO ANY TRANSACTION WITH US TO BIND YOURSELF BY THE PRESENT GENERAL TERMS FOR ANY USE OF THE SERVICES AND PURCHASE OF THE PRODUCTS.
- PROVISION OF GENERAL INFORMATION – BLOG
All information provided in the Website and the e-shop are true , accurate and up to date, however those warranties are subject to any technical or typographical errors that couldn’t have been foreseen or detected or have been caused due to force majeure events.
Your registration to Our Newsletter is not obligatory for the use of any of Our Services including the purchase of any of Our Products in the e-shop. However, anyone who opens an Account in e-shop, (the “Member”) could receive Our Newsletters and advertising material in the email address that will submit when he opens the Account. Non-Members can also register to Our Newsletter Services by submitting their email address to the in the Newsletter section on the Website. When registering to the Newsletter Service, You consent to receiving emails from Us with promotions on Our Products and Services and Products and Services provided in other Websites run and operated by Our Company. For more information regarding Our Privacy please click HERE.
We bare no responsibility if any of Our Newsletters is not delivered to Your email, although We take all due care and reasonable efforts to this end. There may the case that Our Newsletter end up to Your Spam Folder, therefore please check. In case You do not wish to receive Our Newsletter any longer, or You wish to unsubscribe from Our mailing list, Please conduct Us either through the Communication Form on Our Website or through the link that appears in the Newsletter We send to You.
We also retain the right to host on Our Website Ads of third parties. The Ads may contain link to website of others. We take all due care and reasonable measures to ensure that the third parties Ads do not contain any material that is illegal, offensive, false or misleading and We do not host any Ads that may contain material threatening, bad worded, pornographic, alcohol, guns, virus, gambling and generally context and material that is against ethics and the law. We examine all Ads to be in line with our User’s community and to respect the individual’s rights. We have monitoring controls in order to trace any Ad that is against the law and the above, however, We cannot guarantee the legality or the appropriacy of the Ads, while at the same time We retain the right to decline any Ad for any reason, at Our sole discretion.
4. EXTERNAL LINKS
Our Website may contain links, hyperlinks and or banners that lead to other websites owned and operated by third parties. These other websites may contain information and adopt Policies that are different to Ours, therefore We bare no responsibility for the practices used by those third parties and the information provided by them. You must read and understand their Terms and Conditions and Privacy Policies before entering those websites, since We do not control it. We don’t endorse the sites we link to and We’re not responsible for their content or liable for anything that happens to you if you use them.
By using the Website and the Services herein, You agree to receive electronic communication messages by Us and that electronic communication between Us abide to all legal requirements for the written electronic communication for the purpose used. For any complaints, comments, proposal, inquiries, etc, You must contact Our Customer Care Department through Section “Communication” on the Website.
6. SOCIAL MEDIA
Users and Members can follow Our Company on Facebook, Linkedin, Instagram, Pinterest, Youtube (hereinafter the “Social Media), to learn about Us, check Our news, place their comments and follow Our promotional campaigns. Any Products, Service being offered by Us through the Social Media are subject to the General Terms, unless otherwise agreed. Further interaction with the Social Media may enable Your access to Your Social Media accounts. We do not have any access to Your Social Media Accounts, and We do not control Your interaction with the Social Media, therefore we bare no responsibility for any action and/or omission on behalf of the Social Media. For this reason You must read carefully the terms and Condition of the said Social Media.
III. GENERAL TERMS & CONDITIONS OF SALE
We only accept orders through our online shop and over telephone. We do not receive or process orders sent via email or through our Social Media pages. In addition, any notification on the return document of a whishlist product, is not considered as an order that falls under the present General Terms & Conditions of Sales. Therefore, the present General Terms and Conditions of Sales (the “Terms of Sale”) apply only to orders made through the e-shop or via telephone.
We via the Website/ Online Shop, display, promote and sell only to consumers, our products, which include clothes, shoes and accessories (the “Products”).
All information related to the Products displayed on the e-shop are true, accurate and up to date and the photographs are true and realist photos of the Products, however, all the above warranties are subject to technical and/or typographical errors, which cannot be foreseen or checked, or may have been made due to malfunctions of the Website or due to force majeure events, out of our control.
As far as the availability of our Products is concerned, we take all appropriate technical and practical measures to ensure that this information is accurate, however we expressly reserve any liability arising out of false information as to the Product availability, since the updates are received within one (1) hour from the time an amendment has been made. For any error in the Products prices, please see Section IIΙ.C.2.4 herein below.
We reserve the right to choose the Products we display, promote and sell on our e-shop, whereas he has to right to amend from time to time the Products or to remove or replace some of them, without any warning or prior notification to you. Same applies to any offers, sales prices, or invoicing process, since such right lies within our own control and discretion. Price catalogues may vary per country.
All Products are displayed, promoted and sold only for your personal use and not for your commercial purposes.
- Conditions for submitting your Order
Before submitting your Order, please make sure that the country and/or post code of the place you wish to have the Products delivered to you is currently served by Us. Besides Greece, Cyprus and Romania, generally We deliver our Products only to those countries currently served by UPS the courier We co-operate with for the deliveries. For more information about the countries We deliver, please visit UPS website www.ups.com . In case We do not deliver in areas you are interested, you can contact us by email [email protected] or via telephone (+30) 2102509000.
It is important to specify necessarily a phone number and a valid e-mail address. Only for new customer, a phone confirmation might be needed. In case the telephone numer is not valid, or we don't have an answer to repeated calls, the order will be canceled.
You can use the categories NEW ΙN, CLOTHING, SHOP BY, ACCESSORIES, LYNNE STORIES in the Menu in order to find what you are looking for. You can check on the choses Products by clicking on the ikon / link “BASKET” on the top right of the website. You can deduct Products from the BASKET before you submit the Order.
Please kindly note that you can make a reservation on Products you are interested to buy, for one (1) week. For this purpose, you add in the comments of the Order you submit that the Products subject of the Order, are for reservation purposes. In case you do not contact Us either by phone on (+30)210 25090000 or via email at [email protected] for cancelling the reservation at least one (1) working day before the expiration of the reservation period as per above, your Order will be served by Us as per these present Terms & Conditions. Same applies in cases your Orders are placed via telephone. It is advisable in cases You submit an Order with a reservation, to choose the payment on delivery, otherwise you card, or Pay Pal account will be charged.
To conclude your Order, You have to provide Us with some personal details regarding the payments, delivery etc. More precisely you must add your name, surname, email address, telephone, post code (address and number, town, country) as well as payment card details in case you choose to pay by credit card.
Your registration as a Member and the opening of your personal Account in e-shop is not a prerequisite for placing an Order and buy a Product from e-shop. However, by having an Account in the e-shop you can have access to all Orders placed at the e-shop, all purchases you have made and a list with the favorite Products in our e-shop.
You can have access to Your personal data at any time or ask for erasure of your data or modification, by following the above-mentioned process. In any case We retain Your data for as long as You are an active Member in e-shop.
Your participation as a Member is feasible only if You are above the age of eighteen (18), provided that You have the legal capacity to enter into such a transaction with Us.
You can Order at any time and day with no exclusion.
You are the sole responsible for submitting Your real data when placing an Order to Us. You also warrant and represent that Your are the holder or have legal rights on the payment cards/ accounts details You provide Us with and that there is enough money to cover the value of the purchased Products. We may proceed (however, not obliged to) in an examination process of Your payment details you provide Us with when choosing credit card as a payment method or via Online Providers. In case an error, misleading statement or other problem occurs, We may, at Our sole discretion reject Your Order.
Upon placing Your Order, you are connected with the Online Payment Provider we co-operate with, depending on the payment methods you have chosen. You can pay with any of the methods referred to in para. III.5 herein below.
When we receive payment, Our system will send you an email at the email address you have provided Us with, which will notify You that we have received the Order, the Products referred on the Order, and all the Order’s details as well as the Order’s allocated number. You must note the followings: a) in case You have chosen to pay on delivery, the Order receipt confirmation will be sent to You when You submit the Order, however the Products will be delivered to You only upon payment, whereas in case You have chosen to pay via bank account, We can only deliver the Products to You, provided that Our bank account has been credited with the value of the Products.
When the Order is submitted as per above, We examine whether We can execute the Order as a whole, or We have grounds to reject it, according to the provisions of the present General Terms of Sales. If We are in a position to execute Your Order in its entirety, We arrange to send the ordered Products to the Courier Company We co-operate with or any other Courier, depending on the case. At this stage an email to the address You have submitted with the Order is sent to You which notifies You the number that has been allocated to the ordered Products. With this number You can trace Your Order till the Products are delivered to You at the place agreed when submitting the Order.
Time of delivery as well as the cost, depend on several factors, such as the place of delivery, the quantity of the ordered Products , etc. For more information about the time and costs of delivery, please visit Section III.3 and III.4 respectively.
If upon receipt of Your Order, We notice that there is a lack of in any the ordered Products or there is an unexpected delay in its delivery or a Product is not available or any other issue that makes it impossible to execute Your Order in its entirety (i.e. a Products has not been sent by the our provider due to unforeseen reasons , there is a force majeure event, there is no stock available etc.) We will conduct You at the contact details that You have notified Us on Your Order, to agree with You either to an amended Oder, or cancellation of Your Order. We hope that We will be able to reach You, however, if in any case this communication with You is not possible within two (2) working days from the day We have notified You that We have received Your Order, We will send You an email notifying You that We can only execute part of Your Order while We cancel the part of the order which cannot be executed by Us. As a result, this email as per above, will constitute the notification email that We have received a revised Order which will execute. In case You have already paid for the whole Order, We will return to You the amount that corresponds to the Products that have been cancelled, the soonest possible.
Important Legal Notice: Please note that completion of the online checkout process along with the acknowledgement email that we have received and are processing your order, does not constitute our acceptance of your offer to purchase products from us, even though on the acknowledgement email of your offer, the voucher number allocated by the courier, is depicted. Our acceptance of your order will take place only when we take payment from you (i.e. when your card or our bank account in case of a bank deposit is credited, or when the order is paid off in case of COD or when you pay at our store) and despatch the product(s). Prior to despatch of the product(s), We have the right to decline an order for any reason, including legal and regulatory reasons. It is specified that if your order confirmation message does not include some of the products contained in your order, such products are not part of the sales contract between us. If we cannot supply you with the product you ordered we will not process your order, or If we cannot supply you with any product of your order, we will execute the order without those products, we will inform you of this in writing (including email) and, if you have already paid for the products we cannot deliver, refund you in full as soon as reasonably possible.
The duration of our contract with you will start from when you receive the order despatch email and last until the last day of your right to cancel the order, or withdrawal or return the products according to these present Terms and Conditions and the applicable laws.
Our Company does not keep records with your orders, so please make sure that you take all due care to maintain records of our communication with reference to the sales contract.
2.3 Orders via Telephone.
You can place an order to e-shop by calling to the telephone numbers indicated to the website www.lynneshop.com. All telephone orders are received from Monday to Friday from 09:00 – 17:00 and on Saturdays from 09:00 – 13:00. During the order call you describe the product you wish to order and you submit to us your payment details as well as delivery information. For the safety and proper execution of your orders, all telephone communication between us are recorded, with the exclusion of the payment data you submit to us which are not recorded, and constitute a proof of your order as well as a confirmation of receipt and execution of your order. By submitting a telephone order you accept the present Terms and Conditions and policies contained therein, including the Privacy and Data protection Policies. These Terms and Conditions apply to all telephone orders.
2.4 Your right to cancel an Order
2.4.1 Cancelation by You
Save as otherwise agreed to herein and notwithstanding to any other cases, you can cancel your order in the following situations:
Before you submit the order, you can select the products you wish to remove from your basket by clicking on the “X” button which activates the removal of selected items.
After the receipt of our acknowledgement email that we have received and are processing your order and before we confirm and dispatch you order, you have two (2) hours where you can cancel your order by sending us an email at [email protected] or via telephone on (+30)210-2509000, from Monday to Friday from 09:00 – 21:00 and on Saturdays from 09:00 – 18:00. Your email is considered that has been received from us for the purpose hereof, on the next business day, therefore we can cancel your order as per above only if your cancelation email has reached us before we dispatch your products.
In addition in cases where we amend your order as agreed to herein, you can cancel you order either as a whole or partly for those products that cannot be delivered to you.
2.4.2 Cancellation by Us
we reserve the right to cancel your order at any stage and / or the sales contract in the following cases:
- Due to a technical error, the product you ordered is not available and the system is not updated, and / or when its supply is not possible anymore by our company for any reason whatsoever;
- Due to technical error, the price of the Product or the description of the Product is wrong;
- At our sole and absolute discretion, we consider that you are engaged in unfair practices by placing the order, or when you are not making fair use of e-shop ordering system;
- Non – payment by you;
- Non-acceptance of the Product by you in accordance to these present Terms and Conditions;
- The execution of your order is against the Law, Rules and Regulations;
- In cases of Force Majeure.
In cases, you have paid for the Products the sale of which has been cancelled, we will return you the money paid with delays.
2.4.3 Cancellation after the delivery of the Products
After the Products are delivered to you, you can cancel your order by exercising your withdrawal right as agreed to herein in Section III.6. Your refusal to accept the delivered Product, is deemed as you exercise your withdrawal right, for which all relevant provisions agreed to herein, apply.
We have taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly described. However, when ordering products or services through e-shop, please note that due to technical errors a price of a Product displayed and advertised on lynneshop.com may be wrong. After placing your order and before receive payment from you, we check the prices of the ordered Products and in cases we discover that an error has been made, we will contact you as soon as possible and in any case before dispatching the Products of your order. It is upon your sole discretion whether you want to proceed with ordering the Product under their correct current price or to cancel the order. In cases where any communication with you is not possible, we will consider the Order cancelled in those cases.
All prices quoted on the Products on e-shop are in Euros and Lei and include VAT. You can see analytically the delivery costs in Section II.4.
3.1 Place of delivery
Products are delivered to the address declared in the Order Form either in Greece, Cyprus, or abroad.
3.2 Means and Time of Delivery
Delivery schedules depends on several factors and there may be delays not attributed to Us. Please read below the conditions applicable in delays. For deliveries within Greece we use Geniki Taxidroniki, for Cyprus and other countries we use UPS, with the exemption of Romania where we use DPD. In the Order Form, you can choose either to collect the Products yourself or have them delivered to you. Subject to any force majeure conditions or conditions for which we do not control, the followings apply:
Save as expressly agreed to herein, if you submit your Order to Us by 12 pm, from Monday to Friday, Your Products will be delivered as follows:
Products are delivered in Attiki within one (1) working day, whereas in Thessaloniki, Patra and other big cities, within 2-3 working days.
Products are delivered within 4-5 working days.
In other countries:
Standard Delivery: Delivery within 6-7 working days.
Express Saver: Delivery within 2-3 working days.
It must be noted that the cost of delivery varies depending on the destination as per above. For more information about the delivery costs, please visit Section ΙΙΙ.4 «Delivery Costs»
Important notice: All Orders submitted until 12:30 am. (Greek time), are processed on the same day, otherwise on the next working day. All Orders submitted after 12 am on Friday (Greek time) or during the weekend, are being processed on Monday morning.
The above time schedules may not be applicable in force majeure cases, which may affect the time of delivery. In such cases we are co-operating with specific courier.
All Orders are being invoiced through the invoicing system of the courier we co-operate with, therefore it is not possible to deliver the Products to You with a courier of your choice. In cases You have a problem, or you have any inquiries, please contact Us.
Products are deliver between Monday – Friday from 9:00 a.m. till 17:30 p.m.
3.3 Delays on Delivery
We take all due care for the proper and due delivery of the Products; however, we cannot guarantee it in the below indicative cases (a) the Product has not been delivered to us due to unforeseeable delays or (b) due to force majeure cases, (c) the Product is in luck. In such cases We will conduct You to ask if you want to have the rest of the Products delivered to You without the missing one or the one that will be delivered with delays or to propose you an alternative or to inform you about the time of the delivery of the Product in question. If you are not satisfied with our proposals, You have the right to cancel the Order partially or the as a whole and We will return any money you may have paid Us. In any case you can contact us at [email protected], where you can also cancel your Order.
3.4 Liability Upon Delivery
We inform you that we are the sole responsible for any damage and or loss of the Products till You (or a third party other than the carrier and indicated by You acquires physical possession of the first good);
If You are not in the address You have indicated to Us on the Order at the time that the delivery of the Goods has been scheduled, Geniki Taxidromiki or UPS for deliveries abroad, will try two (2) more times to deliver the Goods. In case of failure of delivery, all Goods are returned to Us and the failed delivery is considered as Your refusal to have the Goods delivered to You. It is agreed, as an exemption to the rule above, that in such cases You are the sole responsible for any loss or damage of the Goods, since the Goods are kept according to the courier’s terms and conditions and upon Your cost.
It must be noted that We keep a special list with Clients that have either refused to have the Goods delivered to them (including the above cases of non -shown on the agreed address) or have not accepted the Goods the cost of which is above 300 Euros. Any next Order by those listed Clients is not accepted in case they have chosen the payment on delivery, whereas in cases they have chosen any other means of payment, their next Order is processed normally and in accordance to the present terms and Conditions.
- Cost of Delivery
All deliveries within Greece where we use Geniki Taxidromiki, are without cost for the Customer.
For deliveries with Cyprus where we use Geniki Taxidromiki, cost are as follows:
- Save as agreed for cases where You have chosen payment on delivery, for any purchase above 70 Euros, the Goods are delivered at o cost.
- Save as agreed for cases where You have chosen payment on delivery, for any purchase below 70Euros, the delivery cost is 7 Euros (including VAT) for the Express Saver (delivery within 1-3 days). It is noted that no Standard Delivery is applicable in Cyprus.
- For purchases where payment is upon delivery, the delivery costs above apply plus a cost of 2,5 Euros which is the cost of the payment of delivery method. For purchases above 70 Euros in cases, there is no delivery cost, only the cost of the payment upon delivery method.
For deliveries with Romania where we use DPD, cost are as follows:
- For any purchase below 350 Lei, the cost of delivery is 12 Lei (including VAT) plus 3 Lei (including VAT) in cases of payment upon delivery.
- For purchases above 350 Lei, there is no delivery cost and there is no cost for the payment upon delivery method.
For deliveries in any other country where we use UPS, costs are as follows:
- For any purchase above 100 Euros, there is no delivery costs.
- For any purchase below 100 Euros the cost of delivery is 12 Euros (including VAT) in cases of Standard Delivery and 18 Euros (including VAT) in cases of Express Saver.
- METHODS OF PAYMENT
You can pay with any of the below methods. For each Order You can choose one method of payment since a combination of the payment methods is a not an available option.
You can pay for You Order when the Products are delivered to You. You can pay cash to the Courier. You must be noted that any payment above the amount of 500 Euro cannot be payed in cash, therefore You must seek for an alternative payment method.
- WITHDRAWAL RIGHT
You have fourteen (14) calendar days (the “Withdrawal Period”) to withdraw from the purchase of the Products though Our e-shop, without any justification given to Us, reason and/or cause. The Withdrawal Period commences on the next day You or a third party (other than the carrier) nominated by You, acquires physical possession of the ordered Products. In cases of multiply ordered Products, that are delivered to You separately, the Withdrawal Period commences on the next day You or a third party (other than the carrier) nominated by You, acquires physical possession of the first ordered Product. If the Withdrawal Period expired on a weekend or an official Day Off, it is extended to the next working day.
6.2 Procedures for exercising the withdrawal right
Should You decide to exercise the withdrawal right as per clause 6.1 above, You must notify Us about Your decision to withdraw before the expiration of the Withdrawal Period, with a clear statement (i.e. written letter, email etc) which should send to the following contact points:
- By certified courier at the below postal address: 10th klm of the National Road Athens – Lamia, 143 42, N. Filadelphia, Athens, Greece.
- By telephone call at the Customer Care Department at +30 210 3002765
- By email at [email protected]
- By completing the RETURN ORDER which is attached to the Proof of Delivery document, and giving the RETURN ORDER to the carrier at the same time he delivers the Products to You.
For Your convenience, You can use the MODEL WITHDRAWAL FORM which you could also print and send to Us as per above. The use of the withdrawal form is not compulsory though.
In order to meet the deadline of the Withdrawal Period, You must submit your withdrawal order prior to the expiration of the Withdrawal Period as per above. You acknowledge and agree that your withdrawal order is considered to have reached Us on the next working day of the day You have sent it to Us with any of the way agreed to herein above.
In case You have exercised Your withdrawal right as per above, you must return to Us at any of Our physical stores, the Product from the purchase of which you withdraw, without due delay and in any case within the Withdrawal Period and only in cases you wish to have your money credited with us. If You exercise your withdrawal right for Products purchased from Romania, (as well as in cases of defective goods or wrong delivery) You must return the said Products at any of Our physical stores in Romania, unless You wish us to return You the money, in which case You must return the Products to our address as notified herein if the Products have been purchased from our Greek e-shop, or to the below address If you have bought the Products from our Romanian e-shop: Str. Splaiul Unirii no 108, floor 2, apartment 3, room A2 Bucharest. It is assumed that You have met the deadline if we deliver the returned Products within the Withdrawal Period.
The burden of proof of exercising the right to withdraw as per above and in accordance to the law, is Yours.
The cost of return of the Products is undertaken by You. However, If You use Geniki Taxidromiki as Your carrier to return the Products to Us, the cost of return is 1,5 Euro within Greece, and 3,5 for Cyprus, in which case You do not have to pay the carrier, but this amount will be deducted from the amount We will have to return to You as a result of Your withdrawal. For any other carrier, You must pay directly to them the cost of return.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), while deducing the cost of returning the Products If you have used the Geniki Taxidromiki as per above. We will return your money without delay and in any case within 20 days from the day We have received the Products from the purchase of which You withdraw, subject t conditions agreed to in Section 6.5 below. In case You have paid upon delivery, We will return the money n the bank account which you notify to us when exercising the withdrawal right, since by accepting the present General Terms, You consent to a different way of returning your money as a result of Your withdrawal. If you have paid via credit/debit card or Paypal, Your money will be returned to the bank account used for the transaction.
You have the right, not the obligation, instead of having your money returned to you, to choose to credit the amount payed for the returned Products at Your Account in Our e-shop. If that is the case, You must make clear at Your withdrawal form your preference to have the amount credited to Your Account. If You do not make such an explicit choice, We will return the money to You as per the provisions of these General Terms.
Since the cost of return is upon You, in case You use Geniki Taxidromiki to return the Products to Us, the amount will be deducted from the amount that We have o credit to Your Account as per above. The credited amount can be used with any limits, however, only in the e-shop and not in physical stores.
6.5 Return of Products because of the withdrawal.
We may withhold reimbursement until we have received the Products back at the same good condition as You received them, or until You have supplied Us with evidence of having them sent back, whichever is the earliest. If along with the Products from the purchase of which You withdraw You had bought other Products with a discount, You must return to Us these other products as well, otherwise the withdrawal right has not been dully exercised.
You acknowledge and agree that it is Your liability if the value of the returned products has been diminished due to Your use before and while returning them, with the exemption of the use that has been made during the normal course of actions to check the Product. it is clarified that to get your money back in case of withdrawal, the good should be in excellent condition and complete in its original packaging and accompanied by all related documents. We do not accept Products which are returned following the withdrawal and have damages, scratches, and generally they give the impression that they have been used more than what was necessary to check their suitability.
As a matter of clarity all purchased shoes must be tried on a soft carpet, otherwise We do not accept Shoes that they give Us the impression that have been used. Also we do not accept returns of tights, underwear and earrings for hygienic reasons. Regarding the swimwear, all products should be tried without removing the inner safety sticker. The swimwear sticker should not be removed in case of return, otherwise the return will not be accepted. Finally, all returned Products must be accompanied with all accounting documents delivered to You, otherwise the withdrawal right will not be deemed to have dully been exercised.
- As a necessary condition, the product shall be in its initial package and in the same perfect condition in which you received it, together with the relevant payment receipt, including the product’s special signs (tags).
- When returning an item, you need to fill in and send us the “return form” that you can find here within the exclusive time-limit of fourteen (14) days.
- All international customers can return any item for a refund, within 14 days of receiving their original order. If customers wish a refund for their purchased goods Lynne will refund the price paid for the items, including sale items back to the original payment method. All returns are made at the customer own cost as Lynne does not carry any shipping or customs office responsibility whatsoever. In case the customer does not want to receive its parcel upon arrival to the shipping country, Lynne will refund you excluding the costs of transportation, handling and customs office.
- For hygiene reasons, our company shall not accept return of certain items such as swimming suits, leggings, leotards, tights and earrings.
- WRONG ECXECUTION OF DELIVERY – DEFECTIVE PRODUCTS
7.1 Your Rights
In case We execute the wrong order or deliver to You defective Products, You retain the right within 14 days from the Product delivery to conduct Us to refer the problem of defect and to inform Us about your preference to either have the wrong or defective Product Returned, or to cancel the sale and have Your money returned.
We will cover the cost of Products return and the cost of the delivery of the right Product only if the return will be by Geniki Taxidromiki for Greece and Cyprus or DPD for Romania or UPS from other countries (other than Greece, Cyprus, Romania). In case you wish another carrier, You agree to bare the difference in the cost of return and new delivery between Our carriers as per above and the other carrier of Your choice.
You acknowledge and agree that the replacement of the wrong or defective Product is subject to the said Product’s availability. If replacement is not feasible, We will return your money including the delivery costs You may have incurred (but not the excess cost you may have incurred in case You have used other carrier that the ones We co- operate with), subject to the provisions agreed to herein below. We will return your money at no delay and no later than four (4) days from the day the returned products are delivered to Us, subject to conditions agreed to in Section 6.5. The money We return, will be credited in the bank account You declare to Us when notify us about the problem. You cannot claim any damaged for damages caused in health and your safety.
IV. RESPONSIBILITIES & OBLIGATIONS
- Users/ Consumers Exclusive Liability
You have the exclusive responsibility to make proper, legal and authorized use of the Website and its Services and you bare the obligation to omit any act or action that is or considered to be illegal, unauthorized, or unethical or unfair.
You are the sole and exclusive responsible for the accuracy and legality of the provided information and data you provide to us, as we are not obliged to examine the accuracy of the data and information provided.
- Unauthorized and Prohibited Use
You may use this website and service only for lawful purposes. You agree that you shall not upload, post, transmit, share or otherwise make available through, or to, the Services any content or act or omit to act that:
- is unlawful, abusive, threatening, harmful, obscene, lewd, offensive, defamatory, or otherwise objectionable;
- might infringe the intellectual property rights, privacy rights, rights of publicity, or other proprietary rights of others;
- might violate any local, European, or international law, or any rules of any securities exchange, either intentionally or unintentionally, or;
- contains any viruses, trojan horses, time bombs, cancelbots, or any other harmful or disruptive computer code, file, or program designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment; or
- violate any personal data of other Users or ruin the Company’s and its associates reputation.
It is prohibited (a) attempt to gain unauthorized access to any information and/or personal data distributed in the website, or any attempt to provide unauthorized access to any third party to any such information and data; (b) to access and use the website with the aim of developing any product or service that competing ours; (c) to reproduce, copy, modify, distribute, market, display, transfer, sublicense, prepare derivative work(s) or adaptation(s) based on, sell, exchange, barter, transfer, or otherwise make available in any form or by any means, except for the express limited Permitted Uses, all or any portion of the Services or any Information And Content retrieved therefrom or present, archive, cache, frame, scrape, or mirror any Information And Content from any part of the Services within another web site, except with express written permission from; (d) copy, disassemble, decompile, translate, reverse engineer or otherwise reduce the Services software or use any network monitoring or discovery software to determine the newtork and/or computer architecture, except as permitted by mandatory rules of applicable law that cannot be disapplied by contract
It is also prohibited to remove, disable, defeat, or change any functionality or appearance of the Services or intentionally alter the format in which data is provided by or otherwise circumvent the Services' regular interfaces to such data; or to upload, post, transmit, share, or otherwise make available any unsolicited or unauthorized advertising, solicitations, promotional materials, "junk mail", "spam", "chain letters", "pyramid schemes", or any other form of solicitation, bulk e-mail, or duplicative messages.
Your connection to the website is based on your option and choice the telecommunications supplier.
- Limitation of Liability and Guarantees
The service (including, without limitation, any content) is provided "as is" and "as available” and is without warranty of any kind, express or implied, including, but not limited to, the implied warranties of title, non-infringement, merchantability and fitness for a particular purpose, and any warranties implied by any course of performance or usage of trade, all of which are expressly disclaimed.
We and our directors, employees, agents, suppliers, sponsors and partners do not warrant that: (a) the service will be secure or available at any particular time or location; (b) the service will be will be provided without any delay, uninterupted, virus or error free timely and secure (c) defects or errors will be corrected; (c) any content or software available at or through the service is free of viruses or other harmful components; or (d) the transfer of data will be without delays, errors.
We are not responsible for any delays, delivery failures or any other loss or damage resulting for the transfer of data over communications networks and facilities, including the internet, whereas you acknowledge that the service and any data uploaded by you may be subject to limitations delays and other problems inherent in the use of such communicartions. no advice or information obtained by the service shall create any warranty.
In addition to any provision to this regard herein, to the fullest extent permitted by law, in no event shall we (nor our directors, employees, agents, partners, suppliers, content providers, licensors or resellers) be liable to you and any third party related to you, under contract, tort, strict liability, negligence or any other legal or equitable theory with respect to the service (i) for any lost profits, data loss, loss of goodwill or opportunity, cost of procurement of substitute goods or services, or special, indirect, incidental, punitive, or consequential damages of any kind whatsoever, or substitute goods or services, (ii) for your reliance on the service (iii) for any matter beyond our or their reasonable control, even if we have been advised of the possibility of any of the aforementioned damages.
In addition we shall not be liable for any kind of loss or damage you may suffer (a) due to loss or damage to any of you data or personal record and such loss is attributed to technical errors, delays or omissions of the telecommunications networks (b) due to misconduct and missuse of the service by any aythorised user and/or any third party and or any breach of applicable laws by any such party, (c) due to any event, situation, action or omission for which we have provided no guaranties (d) termination of this website and any service provided herein.
We assume no liability for any damage suffered by you including but not limited to loss of data from delays. Non deliveries, errors, systems down time, mis deliveries, network or system outages, file corruption, service interruptions, caused by the negligence of us, you own errors, and/or omissions.
We bare no responsibility for any technical problems you may face during your connection to the Web and also for any third party’s acts or omissions or third parties’ unauthorized access to any products, data or information provided in our Website and e-shop.
We reserve its right (a) to delay delivery of goods in cases on force majeure; (b) disrupt or stop temporarily the operation and function of the Website and the Services for technical reasons (upgrading etc.) and cannot warrant and guarantee the availability of the products ordered, however warrants and represents that it will notify you about products availability.
We have no responsibility for your direct communication with third parties operators such as advertisers and advertising networks, and for any commercial engagement between you any such third party. In this context we bare no liability for defective goods you may gain as a present due to your interaction with our website and our Services.
We have no control and do not review any content or information that is published on our website by third parties, therefore bare no responsibility to any party due to such content or information. We are only liable for direct loss or damage caused by such content or information or its Services, however only to the extent that this loss or damage is caused due to our intention or gross negligence.
We reserve the right to disrupt or terminate without any reasonable cause the provision of its Services or part of it, with or without warning and no cost. We are liable only for direct damages you may suffer because of our intent to cause you damages or due to our gross negligence. To the extent permitted by law, we exclude our liability for any loss or damage due to our negligent acts or omissions. We exclude any kind of our liability for any indirect loss or damage.
Finally, it is agreed that we assume no liability for the correctness, completeness or quality of the opinions expressed in the Reviews. We reserve the right to delete, prohibit a Review’s or parts of its opinions, if we feel, at out exclusive and sole discretion, that such a publication would contravene these present General Terms & Conditions. Therefore, we are not liable for any claims or pecuniary satisfaction for losses and damages caused due failure to publish any such Review/ opinion and / or due to failure to withdraw a Review/ opinion already published.
V. INTELECTUAL PROPERTY RIGHTS
The context of this Website and any related material (photos, graphics, text, designs, etc) belong to Us and You have no right to use, download, amend, sell part of the Website and its material or as a whole without Our written permission.
Names, trade names and trademarks related to Us and Our Products and /or to third parties and their Products are protected by Intellectual Property laws. In any case their appearance in the Website does not constitute a right for Your use.
We provide You with a limited non-transferable licence to Use the Website for personal use and We do not grand You any right to our code. You are not allowed to use the Website and/or its context for commercial purposes.
Linking and Framing of Our Website is now allowed without Our permission. You are not allowed to use metatags with reference to Our brand name and brand name of Our Products. Same applies for Our trade names and trademarks.
VI. PROTECTION OF PERSONAL DATA
- Customer Identification
We acknowledge the importance of having your personal data and your online transactions secured, therefore we take all necessary measures and adopt the most modern and advanced methods in order to ensure maximum safety for you. All information related to your and constitute your personal data and all transactions related to you are secure and confidential. Security of our Online Shop is achieved with the measures we have taken to ensure the confidentiality of your transactions in e-shop, as described in both of payment clause and below.
The passwords used to identify you are two: username (username) and a personal identification number (password), that each time you enter, they provide you with secure access to your personal data.
- Trade Secret
The confidentiality of your data and transactions is obvious. All information transmitted by the you in e-shop are confidential and the Company has taken all necessary steps to use them only to the extent necessary for the provision of the Service. Some of the measures adopted by us are the following:
- Only authorized employees have access to information of your transaction and only when necessary, i.e. to process your requests/ orders.
- We do not disclose customer information and transactions, unless there is written authorization by you or by court order or decision of any public authority.
- If we use third parties to support its systems, ensures the guarantee of confidentiality on their part.
- For your own safety, you will also have to handle all the information provided through the Service as confidential and secret and not to make any disclosure to third parties.
VIII. FINAL PROVISIONS
- Entire Agreement
These Website and Sales General Terms and Conditions set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.
The failure of a Party to exercise any right or remedy under this Agreement or enforce strict performance of any right by this Agreement shall not be deemed to be a waiver of that right, nor operate to bar the exercise or enforcement of it at any time or times thereafter. If any part of this Agreement by any reason becomes invalid, illegal or unenforceable to any extent, this term will not affect any other provision of this Agreement or any other Agreement.
If any part of this Agreement by any reason becomes invalid, illegal or unenforceable to any extent, the parties shall in such a case negotiate in good faith in order to interpret, construe or perform such provision to the extent reasonably required to render the same valid, enforceable and consistent with their original intentions as expressed in this Agreement and/or make such provision void to the extent it is held to be invalid or unenforceable and/or retain such provision in effect to the extent that it is not invalid or unenforceable and/or avoid such invalidity or unenforceability to affect any other provision of this Agreement or any other Agreement between the Parties.
- Applicable Law and Jurisdiction
The validity and performance of these Website and Sales General Terms and Conditions and any matter that arise out of your use of this Website or arising out of a Sales Contract in the online shop, shall be governed by the Greek Laws and the parties submit to the exclusive jurisdiction of the Courts of Athens, Greece in the event of legal proceedings arising from any dispute. The above shall not apply to the extent that the laws of the country of residence of the customer provide that another law is applicable or another jurisdiction is competent to resolve any disputes arising from the present agreement. As consumers, you can seek protection by Alternative Dispute Resolution Authorities that are abide to qualitive criteria for any kind of dispute that may arise between us.
By virtue of Directive 2013/11 / EC, incorporated in Greek Law by the Joint Ministerial Decision no 70330/2015, the mechanism of electronic dispute resolution of consumer disputes is envisaged, by the Alternative Dispute Resolution (ADR) procedure in the European Union. If you acting in your capacity as a “consumer” (being a natural person acting outside of his/her professional capacity) and face any type of problem related to any purchase made from our Website, you can initiate the ADR process through the European online dispute resolution platform (platform ODR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage”.
- Complains Policy – After Sales Customer Support
You can contact our Customer Care Department by calling at +30 210 3002765 or by email at [email protected] and with reference to you name and order code number.
6. Codes of Conduct
We are an accredited member of the Greek E-commerce Association (GR.EC.A) and abided to GRECA’s Codes of Conduct enacted by GRECA, ELTRUN and E-commerce Europe, which is the Pan European competent body of electronic commerce and which Code of Conduct contains the minimum rules that e-commerce Companies must follow towards consumers and amongst other online vendors. GRECA Trustmark has been awarded to lynneshop.com which asserts we abide to the Codes of Conduct. No part of the GRECA Trustmark Logo can be copied, transferred in any way and form without the written approval of GR.EC.A.
MODEL WITHDRAWAL FORM FROM A DISTANCE CONTRACT OF SALE (Article 4 of Law 2251/1994)
TO: The company under the name “B&F ANONYMOS VIOMICHANIKI KAI EMPORIKI ETAIRIA ENDYMATON” and the distinctive title “B&F AVEE ENDYMATON”, having its registered office at 10 klm Ethnikis Odou Athinon-Lamias, in Greece (VAT no 094457036, Tax Office FAEE Athinon), trade registry no 003625801000, Τel. 210-2509000, email [email protected] .
I/We hereby declare and give notice that I/We withdraw from my/our contract of sale of the following goods ordered on ______________ / and received on ___________ (date of receipt of goods that withdraws)
(description of the goods)
I/We also hereby warrant and represent that:
- I/We exercise the relative right of unenforceable withdrawal and return of the goods within 14 (fourteen) calendar days of receipt.
- The products are in their original condition and have not been used, or suffered any damage.
I/We wish to have the whole amount spent refunded according to the Terms & Conditions of Sales.
I/We wish the money to be credited to my Personal Account at www.lynneshop.com
The undersigned consumer who withdraws and makes the above representations
*Signature of consumer(s) (only if this form is notified on paper)