ALL  -50%
Discover now 

RETURN POLICY

  1. Return at Lynne store:

You can return your order at any Lynne store and get another number, color or product (only if it’s available in the specific store). You only need to have the product and the receipt. However, products purchased from a Lynne store can’t be returned in the e-shop.

Orders that are placed in the Greek e-shop can’t be returned in physical stores abroad.

  1. Return (for e-shop orders) via “Geniki Taxidromiki”:

As long as you have placed an order in our online store, you can proceed to a change at the e-shop. In the package you received, you will find a returning form with your order information and a returning voucher from “Geniki Taxidromiki”.

The process is the following:

How to return your product:

  • Complete the return form that you will find in the original packaging & select the RETURN box.
  • Place the return form in your package.The returning product(s) must be in excellent condition with all labels and tags attached. The packaging must be firm, for prevention of any possible transportation damage
  • Place the return voucher on your package and ship it with “Geniki Taxydromiki”

 

For Greece, the finance charge is 1,5€, this charge will be added in your total payment amount if you choose "Geniki Taxydromiki" You don’t have to pay the courier center. If you choose a different courier center, you don’t have to complete the return voucher you received but you will be charged with the total returning cost, which you will pay at the courier center when you return the package.

Where to return your product:

10th Km Athens-Lamia National Road,
PC 143 42, N. Philadelphia, Athens, Greece
Τel:+30 210 250 9000

Return (for e-shop orders) via Svuum:

As long as you have placed an order in our online store, you can proceed to a change at the e-shop. In the package you received, you will find a returning form with your order information.

 

  • Complete the return form that you will find in the original packaging & select the RETURN box.

The returning product(s) must be in excellent condition with all labels and tags attached. The packaging must be firm, for prevention of any possible transportation damage

  • Scan with your smart phone the QR code or visit directly the link https://svuum.gr/returns/ and complete the necessary details for Svuum courier in order to receive your return.

For Greece, the finance charge is 1,5€, this charge will be added in your total payment amount and you will have to pay at the time you receive your order. You don’t have to pay the courier center when you'll give the package for the return. If you choose a different courier center, you will be charged with the total returning cost, which you will pay at the courier center when you return the package.

 

As long as you have placed an order online you can return your product in our e-shop. In the package you have received you will find a return form with your personal information

. You have to place a new order, following the same way and choose the payment method, cash on delivery. You, only, have to write in the notes «Change from X (number of your first order) ». We inform you that the final amount won’t be shown to you automatically when you place your order, but, will be deducted from our accounting, after processing you return. Also, we would like to inform you, that you can place your new order even before sending your return.

In addition, for product reservations, you can contact with our call center: 210 3002765.

 

  1. REFUND (for e-shop orders only):

Refund is valid for every e-shop order, that is placed in Greece, either by cash on delivery, Credit/debit card or Paypal

How to return your product?

If you have choose to pay with cash on delivery, you have to complete the following information: a) Beneficiary name b) Bank c) IBAN.

In case the order is placed with credit/debit card or Paypal, the amount will be returned in this card or Paypal account.

  • Place the return form in your package.The returning product(s) must be in excellent condition with all labels and tags attached. The packaging must be firm, for prevention of any possible transportation damage
  • Place the return voucher on your package and ship it with "Geniki Taxydromiki"

*If you received your order from Svuum courier you have to scan with your smart phone the QR code or visit directly the link https://svuum.gr/returns/ and complete the necessary details for Svuum courier in order to receive your return.

For Greece, the finance charge is 1,5€, this charge will be added in your total payment amount and you will have to pay at the time you receive your order. You don’t have to pay the courier center when you'll give the package for the return. If you choose a different courier center, you will be charged with the total returning cost, which you will pay at the courier center when you return the package.

Where to return your product:

10th Km Athens-Lamia National Road,
PC 143 42, N. Philadelphia, Athens, Greece
Τel:+30 210 250 9000

Caution: If you do not follow even one of the above instructions the return will not be accepted by us.

* If the reason for your return coming from company’s mistake, Lynne is bound to bear the shipping charges

*As a necessary condition, the product shall be in its initial package and in the same perfect condition in which you received it, together with the relevant payment receipt, including the product’s special signs (tags).

*When returning an item, you need to fill in and send us the “return form” that you can find here within the exclusive time-limit of fourteen (14) days.

*All international  customers can return any item for a refund, within 14 days of receiving their original order. If customers wish a refund for their purchased goods Lynne will refund the price paid for the items, including sale items back to the original payment method. All returns are made at the customer own cost as Lynne does not carry any shipping or customs office responsibility whatsoever. In case the customer does not want to receive its parcel upon arrival to the shipping country Lynne will refund you excluding the costs of transportation, handling and customs office.

*For hygiene reasons, our company shall not accept return of certain items such as swimming suits, leggings, leotards, tights, underwear and earrings. Regarding the swimwear, all products should be tried without removing the inner safety sticker. The swimwear sticker should not be removed in case of return, otherwise the return will not be accepted.

*As a matter of clarity all purchased shoes must be tried on a soft carpet, otherwise We do not accept Shoes that they give Us the impression that have been used.